Most orders are carefully packaged and shipped within 1–2 business days. Business days do not include weekends or recognized holidays.

Processing may take longer during product launches, promotions, holidays or periods of unusually high order volume. Processing time is separate from the shipping carrier’s transit time.

Delivery time depends on the destination and shipping method selected at checkout. The estimated delivery timeframe will be displayed during checkout when available.

Carrier estimates are not guaranteed arrival dates. Weather, holidays, transportation interruptions and carrier delays may affect delivery.

Available shipping methods and charges are calculated at checkout based on the destination, package and any active shipping promotion. You can review the shipping cost before completing your purchase.

Once your order is prepared for shipment, we will send a shipping confirmation email with available tracking information.

Tracking may take 24–48 hours to begin updating after the shipping carrier receives the package.

We currently ship within the United States and do not offer international shipping at this time.

First review the carrier tracking page for the most recent update. If tracking has not changed for an extended period or the shipment appears significantly delayed, contact us at customerservice@asthetikskincare.com.

Contact us as quickly as possible. We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply when a package must be resent because of an incorrect, incomplete or undeliverable address supplied at checkout.

Local pickup may be available at ästhetik spa & skincare in Fishermen’s Village. Select pickup at checkout when the option is available for the products in your cart.

Please wait until you receive a pickup-ready notification before arriving. Pickup availability and preparation times may vary.

Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellation after an order has entered processing, fulfillment or shipment.

Contact us within 7 days of delivery at customerservice@asthetikskincare.com.

Include your order number and clear photographs of the product, packaging and shipping label. We will review the issue and provide an appropriate resolution.

Please contact us within 7 days of delivery. Include your order number and photographs of the product, shipping box, internal packaging and shipping label.

Keep the affected item and packaging until we complete our review. If the issue resulted from delivery damage or an error on our part, we will determine the appropriate replacement, refund, credit or other resolution.

Eligible products may be returned within 14 days of delivery.

To qualify, a product must be:

• Unused and unopened
• In its original packaging
• In the same condition in which it was received
• Accompanied by proof of purchase

Opened, used, tested, altered or unsealed skincare and personal-care products are not eligible for return unless the product arrived damaged, defective, incorrect or was otherwise affected by an error on our part.

Email customerservice@asthetikskincare.com within 14 days of delivery. Include your name, order number, the item you wish to return and the reason for the request.

All returns must be authorized before they are shipped or brought to our location. Products sent back without prior authorization may not be accepted.

For an approved standard return, the customer is responsible for return-shipping costs.

When a return results from an incorrect shipment, qualifying damage, a defect or another error by ästhetik skincare, the customer will not be responsible for eligible return-shipping costs.

No. Opened, used, tested, altered or unsealed skincare products are generally not eligible for return because they are personal-care products.

An exception may apply when the item arrived damaged, defective, incorrect or materially affected by an error on our part.

An opened or used product is not returnable solely because of scent, texture, personal preference, lack of suitability or an individual skin response.

We recommend reviewing the complete ingredient list before purchasing and performing a patch test before broader use.

Digital gift cards are not eligible for return or refund except where required by applicable law.

Once an approved return is received and inspected, the refund will be issued to the original payment method. Your bank or card provider may need additional time to post the refund to your account.

ästhetik skincare is a Punta Gorda, Florida skincare company founded by a licensed esthetician. Our products are developed with a focus on effective, intentional skincare routines and the needs commonly seen in the treatment room.

Begin with your current skin concerns, sensitivity level, existing routine and skincare goals. You may use our online skincare quiz or contact the ästhetik team for general product guidance.

Product guidance is educational and does not replace diagnosis or treatment from a dermatologist or other qualified healthcare professional.

A typical routine follows this general order:

• Cleanser
• Tonic or toner, when used
• Water-based treatment serum
• Facial oil or oil-based treatment
• Moisturizer
• Sunscreen in the morning

Your ideal order may vary by product and skin needs. Follow the directions on each product and introduce active products gradually.

Yes. We recommend patch testing a new product before applying it broadly, particularly if your skin is sensitive or reactive.

Discontinue use if significant irritation or an unexpected reaction occurs. Seek medical guidance when appropriate.

Yes. Natural and plant-derived ingredients can be effective, but any ingredient may cause sensitivity in a particular individual.

Review ingredient lists carefully, avoid products containing known allergens and patch test before broader use.

Store skincare in a cool, dry place away from direct sunlight, excessive heat, moisture and rapid temperature changes. Keep lids and pumps securely closed and avoid introducing water or unclean fingers into product containers.

No particular result can be guaranteed because skin, routines, environment, consistency and individual responses vary.

Product descriptions and customer experiences describe cosmetic benefits and individual experiences rather than guaranteed outcomes.

Preferred Care Pricing is an optional subscription program for selected ästhetik skincare products. Eligible products can be delivered automatically according to the frequency selected at checkout.

Available subscription pricing, discounts and delivery frequencies are displayed on the individual product page before purchase.

Yes. Available subscription-management options may allow you to skip an upcoming delivery, pause the subscription, change the next order date or adjust the delivery frequency.

Changes must be completed before the next recurring order is processed.

You may cancel a Preferred Care subscription at any time through the subscription-management options in your customer account or through a subscription-management link provided in your emails.

You may also contact customerservice@asthetikskincare.com or call 1-866-asthetik.

Cancellation applies to future orders. It does not automatically stop or refund an order that has already entered processing, fulfillment or shipment.

No cancellation fee is charged for ending an ästhetik Preferred Care subscription.

Yes. Eligible subscription orders are subject to the same 14-day Return & Refund Policy that applies to one-time purchases.

Canceling a subscription does not automatically create a refund for an order that has already been processed or delivered.