Return & Refund Policy

We carefully prepare and inspect every ästhetik order. If we made an error or your order arrived damaged, defective, or materially affected during delivery, please contact us so we can make it right.

14-Day Returns

Eligible products may be returned within 14 days of delivery. To qualify for a return, the product must be:

• Unused and unopened
• In its original packaging
• In the same condition in which it was received
• Accompanied by proof of purchase

Because skincare and personal-care products are handled directly by the customer, opened, used, tested, altered, or unsealed products are not eligible for return unless the product arrived damaged, defective, incorrect, or otherwise affected by an error on our part.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, incorrect, missing, leaking, broken, or materially affected during shipment.

Email customerservice@aesthetikskincare.com with your order number, a description of the issue, and clear photographs of the product, packaging, and shipping box.

Once the issue is reviewed, we may provide an appropriate replacement, refund, store credit, or other resolution. When the issue resulted from our error or damage during delivery, we will not require the customer to pay eligible return-shipping costs.

Starting a Return

All returns must be authorized before they are shipped or brought to our location. To request a return, email customerservice@aesthetikskincare.com within 14 days of delivery and include your order number and the reason for the request.

If your return is approved, we will provide return instructions. Products returned without prior authorization may not be accepted.

Return Shipping

For approved returns that are not related to damage, a defect, an incorrect shipment, or another error by ästhetik, the customer is responsible for return-shipping costs.

Original shipping charges are nonrefundable unless the return resulted from an error by ästhetik or a qualifying delivery problem. We recommend using a trackable shipping method, as we cannot guarantee receipt of a return that does not include tracking.

Refunds

We will inspect the returned product after it is received. If the return meets this policy, the approved refund will be issued to the original payment method.

Please allow time for your bank or card provider to process and post the refund. We cannot control processing times after a refund has been submitted to the payment provider.

Items Not Eligible for Return

Unless the item arrived damaged, defective, incorrect, or affected by an error on our part, the following are not eligible for return:

• Opened, used, tested, altered, or unsealed products
• Products returned more than 14 days after delivery
• Gift cards
• Complimentary gifts, samples, promotional items, or giveaway prizes
• Products marked final sale at the time of purchase

Skin Sensitivities and Product Preferences

Individual skin responses and personal preferences vary. We recommend reviewing the full ingredient list before purchasing and performing a patch test before broader use.

A product that is opened or used is not returnable solely because of personal preference, scent preference, texture preference, lack of suitability, or an individual skin response. This does not limit assistance for a product that is damaged, defective, incorrect, contaminated, or otherwise affected by an error on our part.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment.

Contact Us

Questions about a return or order may be sent to customerservice@aesthetikskincare.com .