Cancellation policy

Preferred Care Subscription Policy

ästhetik skincare’s Preferred Care Pricing provides recurring delivery of selected skincare products at the delivery frequency and price displayed when the subscription is purchased.

By selecting a Preferred Care purchase option, you authorize asthetik skin, LLC, doing business as ästhetik skincare, to automatically charge your selected payment method and create recurring orders according to your chosen delivery schedule until the subscription is canceled.

Preferred Care is flexible by design. You may skip, pause, reschedule, modify, or cancel future deliveries, subject to the timing requirements below.

Automatic Renewal

Your subscription will automatically renew at the frequency selected when you enrolled, such as every month or every three months.

Unless you pause, skip, modify, or cancel your subscription before the next order is processed, your payment method will be charged automatically for the applicable product price, shipping charges, taxes, and any other amounts disclosed at checkout.

Your subscription continues until you cancel it. There is no fee to cancel a Preferred Care subscription.

Pricing

Preferred Care subscribers receive the subscription price or discount displayed on the product page and at checkout when enrolling.

Applicable taxes and shipping charges may be added to each recurring order. Any available subscription discount generally applies to the eligible product price and does not apply to taxes, shipping, gift cards, or other excluded charges unless expressly stated.

Product prices, discounts, shipping charges, taxes, and available delivery frequencies may change as permitted by law. When advance notice is required, we will send notice using the contact information associated with your account before the change takes effect.

Canceling Your Subscription

You may cancel your Preferred Care subscription at any time. Cancellation prevents future subscription orders from being created and future recurring charges from being submitted.

To cancel, use the subscription-management options available through your customer account or the subscription-management link provided in your subscription emails.

You may also request assistance by contacting:

Email: customerservice@asthetikskincare.com

Phone: 1-866-asthetik

Please include the subscriber’s name, email address, and order or subscription information so we can locate the correct account.

Timing of Changes or Cancellation

Subscription changes and cancellation requests must be completed before the next recurring order is processed.

Once a recurring order has been processed, a cancellation will apply to future orders only. It does not automatically cancel, refund, or stop an order that has already entered processing, fulfillment, or shipment.

Contact us promptly if you need assistance with an order that has already processed. We will determine whether the order can still be canceled based on its fulfillment status, but cancellation cannot be guaranteed.

Skipping, Pausing or Rescheduling

When available through your subscription-management account, you may skip an upcoming delivery, pause the subscription, change the next order date, or adjust the delivery frequency.

Any change must be submitted before the affected order is processed. A paused subscription will not generate new recurring orders until it is resumed.

Product Changes

Available subscription-management options may allow you to change the quantity, delivery frequency, delivery date, or eligible products included in the subscription.

Changes may affect the price, discount, shipping charge, taxes, or delivery schedule. The updated details will apply to future orders after the change is accepted.

Payment Authorization

You authorize us and our payment-processing providers to store the payment credentials associated with your subscription and charge the selected payment method for each recurring order.

You are responsible for maintaining accurate billing, payment, shipping, and contact information. Updates should be made before the next scheduled order is processed.

Failed Payments

If a recurring payment is declined or cannot be completed, we or our subscription provider may attempt to process the payment again and may send you a notice requesting updated payment information.

We may skip, pause, or cancel a subscription when payment cannot be collected after the permitted retry attempts.

Product Availability

Subscription enrollment does not guarantee that a product will remain continuously available.

If a subscribed product becomes unavailable, discontinued, delayed, or otherwise unable to be fulfilled, we may delay or skip the affected order, contact you about available options, or cancel the affected product or subscription.

We will not substitute a materially different product without appropriate notice or authorization.

Returns and Refunds

Subscription orders are subject to the same Return & Refund Policy that applies to eligible one-time purchases.

Canceling a subscription does not create an automatic right to a refund for an order that has already been processed, fulfilled, or delivered.

Opened, used, tested, altered, or unsealed skincare products are not eligible for return unless the product arrived damaged, defective, incorrect, or materially affected by an error on our part, as described in our Return & Refund Policy.

Promotional Offers

Introductory discounts, gifts, promotional prices, or other subscription incentives may be subject to additional terms disclosed when the offer is presented.

Unless expressly stated otherwise, cancellation prevents future subscription charges but does not retroactively change the price of an order that was validly processed before cancellation.

Changes to This Policy

We may update this policy to reflect changes to our subscription program, products, systems, practices, or legal requirements.

When notice of a material change is required, we will provide notice using the contact information associated with your subscription before the change takes effect.

Contact Us

Questions or requests concerning a Preferred Care subscription may be directed to:

asthetik skin, LLC
Doing business as ästhetik skincare